Customer Success Manager

Embedded Shishya; United States; Remote; USD 70,000 - 82,000; Full time

Benefits offered by this job

Competitive Salary

Unlimited PTO

Flexible working hours

Remote work model (position dependent)

Competitive Medical, Dental and Vision

6% 401K matching

Learning platform access

Employee Assistance Program (EAP)

Job summary

DTN is seeking a Customer Success Manager to oversee a portfolio of Mid-Market agriculture customers, guiding adoption of DTN solutions to drive measurable business outcomes while protecting and growing recurring revenue.

As the strategic interface across the customer lifecycle, you’ll drive renewals, reduce churn, and collaborate with Product, Support, Operations, and Sales to maximize value and cross-sell opportunities in a remote setting.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in Customer Success, Account Management, Relationship Management, Consulting, Sales, or another customer-facing role.
• Experience managing recurring revenue customer relationships.
• Strong communication, presentation, and relationship-building skills.
• Excellent organizational and time-management abilities.
• Demonstrated ability to effectively manage a large portfolio of customers simultaneously.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and customer success platforms.

Responsibilities

• Develop a strong understanding of customer objectives and challenges to deliver measurable value.
• Establish and maintain customer success plans focused on business outcomes.
• Conduct post-onboarding adoption activities and business reviews.
• Coordinate renewal strategies to maximize retention and minimize risk.
• Educate customers on new features and resources to increase value realization.
• Monitor health indicators and engagement metrics to identify adoption gaps.

Skills

Portfolio management

Communication

Relationship building

Time management

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through effective adoption and utilization of DTN solutions while protecting and growing recurring revenue.

As the strategic point of contact throughout the customer lifecycle, you will help customers define success objectives, maximize the value of DTN products and services, identify opportunities to improve business outcomes, and successfully renew their subscriptions. You will serve as a trusted advisor who proactively drives retention, mitigates churn risk, and strengthens relationships across a diverse portfolio of agriculture customers.

This role is ideal for someone who is highly organized, customer-focused, and comfortable managing a large book of business through proactive outreach, data-driven account management, digital engagement, and consultative customer conversations.

Location: Remote

What You Will Be Responsible For

• Develop a strong understanding of customer business objectives, operational challenges, and desired outcomes
• Establish and maintain customer success plans focused on delivering measurable business value
• Conduct post-onboarding adoption activities, business reviews, strategic check-ins, and other ongoing customer engagements
• Help customers align DTN solutions with their workflows, decision-making processes, and business goals
• Demonstrate best practices, new product capabilities, and available resources to increase customer value realization
• Monitor customer usage, adoption patterns, health indicators, and engagement metrics
• Proactively identify and address adoption gaps and recommend actions that increase utilization and customer success
• Educate customers on new features, enhancements, and relevant DTN solutions that may improve business outcomes
• Coordinate customer training, enablement, and education initiatives as needed
• Own and manage the renewal process for assigned accounts, primarily within a rolling-term subscription environment
• Develop and execute renewal strategies designed to maximize retention and minimize revenue risk
• Identify renewal obstacles and churn risks early and engage appropriate internal stakeholders to drive successful outcomes
• Maintain accurate renewal forecasts, customer health assessments, risk documentation, account plans, meeting notes, and customer records
• Develop and execute action plans to address customer dissatisfaction, declining engagement, support concerns, competitive threats, and other retention risks
• Manage customer escalations in partnership with Product, Support, Operations, and Sales
• Act as the voice of the customer by communicating customer feedback, challenges, and opportunities internally
• Identify cross-sell, upsell, and broader product adoption opportunities and collaborate with Sales partners while maintaining a customer-first approach
• Manage a portfolio of approximately 150 Tier 2 customers, prioritizing engagement based on revenue, customer health, renewal timing, strategic importance, and growth potential

What You Will Bring to the Position

• Bachelor’s degree or equivalent professional experience
• 3+ years of experience in Customer Success, Account Management, Relationship Management, Consulting, Sales, or another customer-facing role
• Experience managing recurring revenue customer relationships
• Strong communication, presentation, and relationship-building skills
• Excellent organizational and time-management abilities
• Demonstrated ability to effectively manage a large portfolio of customers simultaneously
• Strong problem-solving and critical-thinking skills
• Experience using CRM and customer success platforms

What Will Make You Stand Out

• Experience within agriculture, including grain, agribusiness, ag retail, crop production, commodity markets, weather, or related sectors
• Experience managing SaaS, subscription, information services, market intelligence, or technology solutions
• Familiarity with Salesforce, customer success platforms, and business intelligence tools
• Experience conducting business reviews, adoption reviews, and customer renewal discussions
• Demonstrated ability to use customer health, adoption, and engagement data to proactively manage retention risk
• Experience balancing customer retention and value realization with the identification of appropriate account expansion opportunities

What You Can Expect from DTN

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

Compensation

The targeted hiring base pay range for this position is between $70,000 and $82,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

About DTN:

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value clarity,trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.
• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.
• Future-Forward: We see what’s coming-and we’re ready. We help customers lead through change with smarter decisioning.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.