Remote Client Success & Sales Liaison

Sweet Epic Travels; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweet Epic Travels is seeking a Remote Client Success Coordinator to be the primary liaison for clients, ensuring responsive support and proactive engagement from home. You will handle inquiries related to insurance sales, benefits, and account questions while identifying new opportunities.

The role emphasizes strong negotiation, multilingual communication, and the ability to work independently in a remote setting, with collaboration across sales, marketing, and service teams to improve client

Qualifications

• Proven experience in outside sales, retail sales or telemarketing with strong customer interaction.
• Negotiation skills and ability to communicate in multiple languages.
• Familiarity with sales administration processes and data analysis.
• Knowledge of insurance sales or benefits administration desirable.
• HIPAA awareness for handling sensitive information.
• Ability to work independently in a remote setting.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing to promote services and identify new sales opportunities.
• Negotiate terms and solutions to meet client needs while aligning with company policies.
• Support sales administration tasks like processing documentation and updating records.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing teams to improve client engagement and retention.

Skills

Outside sales

Retail sales

Telemarketing

Negotiation

Multilingual

HIPAA compliance

Remote work

Sales administration

Insurance knowledge

Customer service

Job description

Sweet Epic Travels is seeking a Remote Client Success Coordinator to be the primary liaison for clients, ensuring responsive support and proactive engagement from home. You will handle inquiries related to insurance sales, benefits, and account questions while identifying new opportunities.

The role emphasizes strong negotiation, multilingual communication, and the ability to work independently in a remote setting, with collaboration across sales, marketing, and service teams to improve client