Remote Customer Support Lead — Bilingual

Sweetepictravels; Scottsdale (AZ); Remote; USD 58,000 - 88,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweetepictravels is seeking a Remote Customer Support Team Lead to act as the primary liaison for clients, delivering top-tier service across channels and driving satisfaction from a home-based setting.

The role emphasizes outbound outreach, HIPAA-compliant handling of sensitive information, and collaboration with marketing to boost engagement. Ideal candidates have experience in sales, customer service, and multilingual communication.

Qualifications

• Experience in outside sales, retail sales, or telemarketing with customer focus.
• Strong negotiation and multilingual communication abilities; bilingual a plus.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing to promote services and identify sales opportunities.
• Negotiate terms and solutions with clients within company policies.
• Support sales administration tasks: processing docs, updating records, tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to enhance client engagement and retention.

Skills

Outside sales

Telemarketing

Negotiation

Multilingual

HIPAA compliance

Job description

Sweetepictravels is seeking a Remote Customer Support Team Lead to act as the primary liaison for clients, delivering top-tier service across channels and driving satisfaction from a home-based setting.

The role emphasizes outbound outreach, HIPAA-compliant handling of sensitive information, and collaboration with marketing to boost engagement. Ideal candidates have experience in sales, customer service, and multilingual communication.