Remote Customer Support Lead for Client Success

Sweetepictravels; Austin (TX); Remote; USD 22,041 - 33,062; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweetepictravels is seeking a Remote Customer Service Representative to serve as the primary client contact, delivering professional service and building lasting relationships from home. You will handle inquiries related to insurance sales, benefits administration, and account questions, while performing outbound calls to promote services and identify new sales opportunities.

The role requires strong negotiation and multilingual communication abilities, familiarity with sales administration, and

Qualifications

• Experience in outside sales, retail sales, or telemarketing focused on customer interaction.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies.
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions.
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions.
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention.

Skills

Customer service

Negotiation

Communication

Multilingual capability

Job description

Sweetepictravels is seeking a Remote Customer Service Representative to serve as the primary client contact, delivering professional service and building lasting relationships from home. You will handle inquiries related to insurance sales, benefits administration, and account questions, while performing outbound calls to promote services and identify new sales opportunities.

The role requires strong negotiation and multilingual communication abilities, familiarity with sales administration, and