Remote Customer Success Lead

Sweetepictravels; Dallas (TX); Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Sweet Epic Travels is seeking a Remote Customer Support Team Lead to act as the primary client liaison, delivering professional, caring service across channels. This paid remote role focuses on sales, support, and communication excellence from home.

You will handle insurance-related inquiries, negotiate terms, and support administrative tasks while driving client engagement and retention through proactive service strategies.

Qualifications

• Experience in outside/retail sales or telemarketing with customer focus.
• Strong negotiation and communication skills; multilingual abilities are a plus.
• Familiarity with sales administration and data analysis.

Responsibilities

• Serve as the main liaison for clients via multiple channels.
• Handle inquiries about insurance sales, benefits, and general accounts.
• Conduct outbound telemarketing to promote services and identify opportunities.
• Negotiate terms to meet client needs within company policies.
• Support sales tasks: processing docs, updating records, tracking interactions.
• Analyze client data to spot trends and improve service delivery.
• Collaborate with marketing to boost engagement and retention.

Skills

Outside sales

Retail sales

Telemarketing

Negotiation

Multilingual

Job description

Sweet Epic Travels is seeking a Remote Customer Support Team Lead to act as the primary client liaison, delivering professional, caring service across channels. This paid remote role focuses on sales, support, and communication excellence from home.

You will handle insurance-related inquiries, negotiate terms, and support administrative tasks while driving client engagement and retention through proactive service strategies.