Remote Customer Success Lead – Healthcare Tech

GLOBO; United States; Remote; USD 70,000 - 105,000; Full time

Job summary

GLOBO is seeking a Customer Success Specialist (CSS) to join the Customer Account Management Team and help customers achieve outcomes and maximize value from GLOBO’s solutions. This remote USA role focuses on relationship building, proactive adoption, and outcomes.

You will monitor health metrics, conduct quarterly business reviews, manage renewals, and collaborate with Sales, Product, and Engineering to drive retention and upsell opportunities. Travel 25-50% domestically for client visits.

Qualifications

• Bachelor’s degree or equivalent is required.
• 3+ years in a customer-facing role within healthcare technology/operations.
• Excellent verbal and written communication skills required.
• Excellent time management and project management skills.
• Ability to manage multiple initiatives and prioritize needs.

Responsibilities

• Develop meaningful relationships with a portfolio of customers.
• Drive adoption and utilization through training, best practices, and workflows.
• Understand and report on customer KPIs to ensure outcomes and value realization.
• Support account planning and risk mitigation, including renewals and upsell opportunities.
• Act as the voice of the customer, collaborating with cross-functional teams to resolve challenges.

Skills

Relationship building

Project management

Education

Bachelor's degree or equivalent

Tools

Hubspot CRM

Google Docs

Apple/macOS

Job description

GLOBO is seeking a Customer Success Specialist (CSS) to join the Customer Account Management Team and help customers achieve outcomes and maximize value from GLOBO’s solutions. This remote USA role focuses on relationship building, proactive adoption, and outcomes.

You will monitor health metrics, conduct quarterly business reviews, manage renewals, and collaborate with Sales, Product, and Engineering to drive retention and upsell opportunities. Travel 25-50% domestically for client visits.