Remote Customer Success Lead – Growth & Retention

Torre Technologies Co.; United States; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Professional development opportunities

Benefits package

Job summary

Torre Technologies Co. seeks a Customer Success Manager to drive adoption, retention, and growth for a US-based client portfolio. You will manage strategic relationships, coordinate with Sales, Support and Product, and lead health checks and business reviews.

This full-time, remote position offers USD 25-35 per hour, requires 3+ years in customer success or account management, and strong communication and analytical skills, with Salesforce experience preferred.

Qualifications

• 3+ years in customer success or related field.
• Proven track record in driving satisfaction, retention, and growth.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently in a remote environment.
• Strong analytical and strategic thinking abilities.
• Experience with CRM software (Salesforce) and customer success tools.

Responsibilities

• Develop and execute customer success plans to drive adoption, retention, and growth.
• Build and maintain relationships with key customer stakeholders.
• Conduct regular customer check-ins, health checks, and business reviews.
• Identify and address customer pain points, escalating issues as needed.
• Collaborate with Sales, Support, Product to ensure customer needs are met.
• Develop and share customer success stories, best practices, and feedback.
• Analyze customer data to identify trends and opportunities for growth.
• Perform other customer success-related tasks as needed.

Skills

Customer success

Account management

Communication

Independence

Analytical thinking

Salesforce

Tools

Salesforce

CS tools

Job description

Torre Technologies Co. seeks a Customer Success Manager to drive adoption, retention, and growth for a US-based client portfolio. You will manage strategic relationships, coordinate with Sales, Support and Product, and lead health checks and business reviews.

This full-time, remote position offers USD 25-35 per hour, requires 3+ years in customer success or account management, and strong communication and analytical skills, with Salesforce experience preferred.