Remote Customer Success & Inside Sales for Food Testing

TalentHackers; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

RL Food Testing is seeking a Customer Success Specialist to serve as the primary commercial and service contact across the full client journey. You will respond to inbound inquiries, understand customer goals, recommend services, prepare proposals, and drive opportunities to project completion.

The role is remote, with MST or PST hours, and emphasizes post-sale relationship ownership, cross-functional teamwork, and accurate, timely communication with clients.

Qualifications

• 5+ years of experience in consultative inside sales, business development, account management, customer success, or a closely related customer-facing role.
• Demonstrated ability to manage a sales pipeline and multiple active customer projects with strong organization, follow-through, and attention to detail.
• Excellent (C-Level) written and verbal English communication skills, including a professional and approachable phone presence.
• Comfort learning technical services and translating complex information into clear, practical guidance for customers.
• Experience with HubSpot or a similar CRM, and QuickBooks or comparable invoicing software.
• Strong working knowledge of Microsoft Outlook, Excel, Word, and Teams.
• A high sense of urgency, sound judgment, curiosity, and the ability to work effectively in a remote team environment.
• Ability to work full-time MST or PST hours.

Responsibilities

• Respond promptly and professionally to inbound web and phone inquiries, serving as a knowledgeable first point of contact.
• Use consultative discovery to understand the customer’s product, business goals, timing, questions, and underlying reasons for seeking testing or labeling support.
• Recommend appropriate laboratory testing, labeling, and related services within established company guidelines, involving technical team members when specialized expertise is needed.
• Prepare, present, and follow up on quotes or proposals; answer questions; address concerns; and guide qualified opportunities toward a clear decision.
• Maintain ownership of the customer relationship after the sale, providing continuity from initial inquiry through project completion and future work.
• Meet individual and team goals for responsiveness, opportunity follow-up, revenue, project handoff quality, and customer experience.
• Oversee laboratory testing projects from start to finish, including submission forms, sample instructions, confirmation of sample arrival, expected delivery dates, status updates, and final report delivery.
• Manage customer questions about projects, reports, invoices, and next steps, coordinating with the appropriate internal expert when needed.
• Monitor the support inbox and ensure inquiries and reports are handled accurately and on time.
• Coordinate nutrition facts panel and recipe template work with the Director of Operations, including production management and customer communication.
• Coordinate AAFCO-related work and guaranteed analysis with label review projects, with final quality control completed by the Director of Operations when applicable.
• Follow up on invoices generated through QuickBooks and help resolve routine billing questions.
• Recognize opportunities for additional services or future projects based on the customer’s goals, and make relevant recommendations without compromising trust.
• Document customer conversations, project progress, notes, tasks, next steps, and follow-up dates in HubSpot so the team has a complete and current record.
• Maintain accurate project status and delivery dates in Monday.com, and flag risks or delays early.
• Work closely with the Director of Operations and other team members to keep technical, laboratory, labeling, and customer commitments aligned.
• Communicate clearly during handoffs, coverage periods, and escalations so customers receive consistent support.
• Contribute customer feedback and recurring questions that can improve services, processes, educational resources, and the overall customer experience.

Skills

Consultative sales

Account management

Customer success

CRM systems

Project coordination

English communication

Tools

HubSpot

Monday.com

QuickBooks

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

RL Food Testing is seeking a Customer Success Specialist to serve as the primary commercial and service contact across the full client journey. You will respond to inbound inquiries, understand customer goals, recommend services, prepare proposals, and drive opportunities to project completion.

The role is remote, with MST or PST hours, and emphasizes post-sale relationship ownership, cross-functional teamwork, and accurate, timely communication with clients.