Remote Client Success Leader for Health Plans

Foodsmart; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-First Company

Unlimited PTO

Flexible & remote location

Healthcare Coverage (Medical, Dental,

401k & bonus

Registered Dietitian Sessions

Job summary

Foodsmart is seeking a Client Success Manager to support a portfolio of health plan clients in close partnership with an Account Executive. You will focus on relationship management, retention, and issue resolution to deliver exceptional service and long-term partnership value.

Responsibilities include client retention, program delivery, and collaboration with internal teams to ensure success. Remote, US-based role with a strong emphasis on data-driven strategies and ROI reporting.

Qualifications

• 2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing capacity.
• Strong organizational skills managing multiple accounts.
• Excellent communication and interpersonal skills.
• Data-driven mindset with experience analyzing outcomes and campaign performance.
• Proficiency with CRM platforms (Salesforce or equivalent).

Responsibilities

• Build and maintain strong working relationships within client stakeholders and serve as the primary contact for day-to-day operational needs and program leadership.
• Drive account retention by maintaining high client satisfaction and addressing service issues.
• Lead regular client check-ins, business reviews, and strategize with the Account Executive to communicate launches/updates.
• Articulate the value of food and nutrition and the impact of client partnerships.

Skills

Account management

Relationship building

Data-driven

CRM (Salesforce)

Communication skills

Education

Bachelor's degree (related field)

Tools

Salesforce

Job description

Foodsmart is seeking a Client Success Manager to support a portfolio of health plan clients in close partnership with an Account Executive. You will focus on relationship management, retention, and issue resolution to deliver exceptional service and long-term partnership value.

Responsibilities include client retention, program delivery, and collaboration with internal teams to ensure success. Remote, US-based role with a strong emphasis on data-driven strategies and ROI reporting.