Remote Customer Success Executive: Renewals & Expansion

MPLC

Los Angeles (CA)

Remote

USD 55,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Health insurance

401(k)

Paid vacation 15 days

Job summary

MPLC in the United States is seeking a proactive Customer Success professional to own a portfolio of existing customers. You will be accountable for minimizing churn, driving renewals and expansion revenue, and ensuring coverage accuracy across all client sites and locations.

You will follow a structured outbound cadence, handle objections, coordinate with Legal and Finance on amendments, keep CRM records up to date, and collaborate with cross-functional teams to protect and grow revenue in a

Qualifications

1–2 years of experience in customer success, account management, or licensing.
Comfortable handling commercial objections, including cost-driven pushback.
Strong organizational skills and attention to detail.
Ability to work across internal teams and with client contacts at varying seniority.
Proficiency with CRM tools.
Comfort with a high volume of proactive outbound calls.
Experience with licensing, media, or intellectual property is a plus.

Responsibilities

Own a portfolio of existing customers and minimize churn while driving renewals and expansion.
Verify every customer site and location is covered by their license.
Proactively check in with customers ~90 days before renewal.
Manage renewals and resolve renewal objections with a consultative approach.
Coordinate with Legal and Finance on deal amendments and documentation.
Maintain accurate CRM records and identify upsell opportunities.
Facilitate timely payment of invoices and address compliance questions.