Remote Senior Enterprise Customer Success Leader

MPLC; Los Angeles (CA); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Salary range $75k-$95k

Remote in US

Health insurance

401(k) plan

15 days vacation

Job summary

MPLC, a global leader in public performance licensing, is seeking a Senior Customer Success Executive in the United States to own and grow a portfolio of enterprise customers, minimizing churn while driving renewal and expansion revenue.

You will build long-term relationships with senior stakeholders, lead complex renewal negotiations, and collaborate with Legal, Finance, and internal teams to ensure accurate CRM records and timely invoicing.

Qualifications

• 5-8 years in customer success, account management, or licensing.
• Experience with renewals and mitigating churn.
• Background in business development or strategic account management.
• Comfortable handling commercial objections in a calm, consultative way.
• Strong organizational skills and attention to detail.
• Experience working with senior stakeholder contacts and across internal teams.

Responsibilities

• Own and grow a portfolio of enterprise customers, minimizing churn while driving renewal and expansion revenue.
• Lead complex renewal negotiations with senior stakeholders and use a business-development approach.
• Coordinate with Legal and Finance; maintain accurate CRM records.
• Coach junior colleagues and contribute to team playbooks.
• Monitor renewals and upsell opportunities; ensure invoices are paid on time.

Skills

Customer Success

Account Management

Licensing

Business Development

Strategic Accounts

Renewal Negotiations

CRM Tools

Upsell Opportunities

Stakeholder Management

Tools

CRM Software

Job description

MPLC, a global leader in public performance licensing, is seeking a Senior Customer Success Executive in the United States to own and grow a portfolio of enterprise customers, minimizing churn while driving renewal and expansion revenue.

You will build long-term relationships with senior stakeholders, lead complex renewal negotiations, and collaborate with Legal, Finance, and internal teams to ensure accurate CRM records and timely invoicing.