Remote Customer Success Manager - Renewal & Growth

Neumo Holdings LLC; Town of Texas (WI); Remote; USD 90,000 - 130,000; Full time

Job summary

Neumo Holdings LLC in the United States is seeking a Remote Customer Success Manager to own renewal strategy, negotiate terms, and partner with sales, legal, and product teams to protect and grow revenue.

As the face of Neumo to customers, you will develop account plans, build trusted relationships, and drive incremental revenue while maintaining a strong focus on churn reduction and reference management.

Qualifications

• 3+ years of experience in client success, account management, or renewals.
• Experience in public sector or government accounts a plus.
• Experience in sales operations or contract negotiation a plus.

Responsibilities

• Lead end-to-end renewal execution to drive retention.
• Build trusted advisor relationships with customers.
• Develop account plans to meet revenue targets.
• Negotiate terms and pricing with customers.
• Maintain accurate CRM and pipeline data.

Skills

Renewal strategy

Negotiation

Account management

Customer relationship

Pipeline management

CRM software

Cross-functional collaboration

Tools

CRM software

Job description

Neumo Holdings LLC in the United States is seeking a Remote Customer Success Manager to own renewal strategy, negotiate terms, and partner with sales, legal, and product teams to protect and grow revenue.

As the face of Neumo to customers, you will develop account plans, build trusted relationships, and drive incremental revenue while maintaining a strong focus on churn reduction and reference management.