Remote Customer Success Engineer & Training Specialist

Jobicy; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

Zero Networks is seeking a Customer Success Engineer based in the United States, with flexibility for remote work. You will ensure customers derive maximum value post-purchase by onboarding, training, and ongoing engagement.

You will bridge technical and non-technical stakeholders to drive satisfaction. The role requires 3+ years in customer success or related fields, strong communication, and technical familiarity with AD, REST APIs, Python/PowerShell, and multiple OS environments.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3+ years in customer success, technical support, or related role in SaaS or info security.
• Strong ability to explain complex technical concepts to non-technical audiences.
• Experience conducting training sessions or workshops is a plus.
• Technical understanding of Active Directory, REST APIs, scripting (Python or PowerShell), and common OS (Windows, Linux, Mac).

Responsibilities

• Collaborate with customers to drive product usage and tailored deployment support.
• Deliver comprehensive training sessions to customers post-purchase.
• Schedule and conduct regular check-ins with customers.
• Lead issue resolution in collaboration with support and R&D.
• Build and maintain strong customer relationships and understand goals and feedback.

Skills

Customer success

Communication

Problem-solving

Adaptability

Independent work

Education

Bachelor's degree in CS/Engineering

Tools

Active Directory

REST APIs

Python

PowerShell

Windows

Linux

macOS

Job description

Zero Networks is seeking a Customer Success Engineer based in the United States, with flexibility for remote work. You will ensure customers derive maximum value post-purchase by onboarding, training, and ongoing engagement.

You will bridge technical and non-technical stakeholders to drive satisfaction. The role requires 3+ years in customer success or related fields, strong communication, and technical familiarity with AD, REST APIs, Python/PowerShell, and multiple OS environments.