Remote Customer Success Engineer — Proactive Post-Sales Leader

vCluster Labs; New York (NY); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Salary

Premium Insurance

Flexible Schedule

Workplace Flexibility

Job summary

vCluster Labs seeks a Customer Success Engineer to be the primary architect of customer outcomes post-sale. You drive adoption, identify expansion opportunities, and build relationships with Platform Engineering leaders and executives.

You’ll own onboarding, success planning, and strategic renewal conversations to demonstrate clear ROI. You will translate platform usage into business value, discuss deployment patterns and Day 2 operations, and partner with Account Executives to convert

Qualifications

• Proven post-sales experience driving adoption and measurable business outcomes across a technical customer portfolio.
• Hands-on familiarity with Kubernetes and cloud-native infrastructure.
• Ability to engage with platform engineers, DevOps, and executives with credibility on architecture questions.
• Operate with a clear framework: success plans, adoption milestones, renewal timelines.
• Understand what drives renewal and expansion in SaaS and platform businesses.

Responsibilities

• Onboarding Ownership: Lead end-to-end customer onboarding from sales handoff to project close.
• Success Planning: Build and maintain customer success plans with KPIs and adoption milestones.
• Value Articulation: Translate platform adoption into business outcomes and ROI.
• Proactive Engagement: Own the customer relationship cadence and executive reviews.
• Technical Credibility: Discuss Tenant Cluster deployment patterns, RBAC, isolation, integrations, Day 2 ops.
• Renewal and Expansion: Manage renewal motion and identify expansion triggers.
• Customer Advocacy: Represent customer wishes and provide feedback to Product and Engineering.

Skills

Kubernetes

Cloud-native infra

Post-sales experience

Stakeholder management

Architectural discussions

Job description

vCluster Labs seeks a Customer Success Engineer to be the primary architect of customer outcomes post-sale. You drive adoption, identify expansion opportunities, and build relationships with Platform Engineering leaders and executives.

You’ll own onboarding, success planning, and strategic renewal conversations to demonstrate clear ROI. You will translate platform usage into business value, discuss deployment patterns and Day 2 operations, and partner with Account Executives to convert