Remote Customer Success Engineer - Onboarding & Adoption

Experis (Austria); United States; Remote; USD 55,000 - 62,000; Full time

Job summary

Experis is seeking a Customer Success Specialist to support onboarding, platform adoption, and technical enablement for an enterprise technology platform. This role focuses on helping customers implement and utilize software solutions, providing technical guidance, demonstrations, and driving engagement.

The ideal candidate has 3+ years in customer success, technical account management, or enablement, with solid IT infrastructure and SaaS knowledge.

Qualifications

• Minimum of 3 years in customer success or related roles.
• Experience with SaaS platforms, software applications, and documentation.
• Solid understanding of IT infrastructure, including networks and security.
• Experience using CRM, case management, and customer health/adoption tracking systems.
• Strong verbal and written communication; able to explain technical concepts to diverse audiences.
• Excellent customer service, problem-solving, organizational, and relationship-management skills.
• Ability to manage multiple customer engagements and priorities in a fast-paced environment.

Responsibilities

• Guide end-to-end platform onboarding and deployment.
• Conduct live demonstrations, product walkthroughs, and enablement sessions.
• Promote the adoption of platform applications and features.
• Manage a high-volume customer portfolio while tracking onboarding progress and health.
• Provide technical guidance and troubleshoot onboarding or platform-related challenges.
• Collaborate with Sales, Support, and Product Management to address customer needs and feedback.
• Develop and maintain customer enablement materials, documentation, and best practices.
• Translate technical capabilities into business value to maximize platform utilization.
• Drive customer outcomes and success metrics through proactive engagement.

Skills

Customer success

Technical account management

Technical enablement

SaaS platforms

IT infrastructure

Communications

Relationship management

Tools

CRM platforms

Case management tools

Adoption tracking systems

Job description

Experis is seeking a Customer Success Specialist to support onboarding, platform adoption, and technical enablement for an enterprise technology platform. This role focuses on helping customers implement and utilize software solutions, providing technical guidance, demonstrations, and driving engagement.

The ideal candidate has 3+ years in customer success, technical account management, or enablement, with solid IT infrastructure and SaaS knowledge.