Customer Success Specialist

Experis (Austria); United States; Remote; USD 55,000 - 62,000; Full time

Job summary

Experis is seeking a Customer Success Specialist to support onboarding, platform adoption, and technical enablement for an enterprise technology platform. This role focuses on helping customers implement and utilize software solutions, providing technical guidance, demonstrations, and driving engagement.

The ideal candidate has 3+ years in customer success, technical account management, or enablement, with solid IT infrastructure and SaaS knowledge.

Qualifications

• Minimum of 3 years in customer success or related roles.
• Experience with SaaS platforms, software applications, and documentation.
• Solid understanding of IT infrastructure, including networks and security.
• Experience using CRM, case management, and customer health/adoption tracking systems.
• Strong verbal and written communication; able to explain technical concepts to diverse audiences.
• Excellent customer service, problem-solving, organizational, and relationship-management skills.
• Ability to manage multiple customer engagements and priorities in a fast-paced environment.

Responsibilities

• Guide end-to-end platform onboarding and deployment.
• Conduct live demonstrations, product walkthroughs, and enablement sessions.
• Promote the adoption of platform applications and features.
• Manage a high-volume customer portfolio while tracking onboarding progress and health.
• Provide technical guidance and troubleshoot onboarding or platform-related challenges.
• Collaborate with Sales, Support, and Product Management to address customer needs and feedback.
• Develop and maintain customer enablement materials, documentation, and best practices.
• Translate technical capabilities into business value to maximize platform utilization.
• Drive customer outcomes and success metrics through proactive engagement.

Skills

Customer success

Technical account management

Technical enablement

SaaS platforms

IT infrastructure

Communications

Relationship management

Tools

CRM platforms

Case management tools

Adoption tracking systems

Job description

Job Overview

We are seeking a

Location: Remote – United States
Job Type: Contract
Pay Rate: $40-$45/hr W2

Job Overview

We are seeking a Customer Success Specialist to support customer onboarding, platform adoption, and technical enablement for an innovative enterprise technology platform. This role will focus on helping customers successfully implement and utilize software solutions, providing technical guidance, conducting demonstrations, and driving customer engagement.

The ideal candidate will have experience in customer success, technical account management, or technical enablement, along with a solid understanding of IT infrastructure, SaaS platforms, and enterprise networking solutions.

Key Responsibilities

• Guide customers through end-to-end platform onboarding, including account setup, data connector configuration, and deployment of required software components.
• Conduct live demonstrations, product walkthroughs, and enablement sessions to improve customer understanding and platform adoption.
• Promote the adoption of platform applications and features, including asset management, assessments, technical support, and AI-powered assistance.
• Manage a high-volume customer portfolio while tracking onboarding progress, feature adoption, customer engagement, and overall customer health.
• Provide technical guidance and troubleshoot onboarding or platform-related challenges.
• Collaborate with Sales, Support, and Product Management teams to address customer needs and communicate product feedback.
• Develop and maintain customer enablement materials, documentation, and best practices.
• Translate technical capabilities into business value to help customers maximize platform utilization and achieve their goals.

Required Qualifications

• Minimum of 3 years of experience in customer success, technical account management, technical enablement, or a related role.
• Experience working with SaaS platforms, software applications, and technical documentation.
• Solid understanding of IT infrastructure, including network hardware, security vulnerabilities, and technical support contracts.
• Experience using CRM platforms, case management tools, and customer health or adoption tracking systems.
• Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and nontechnical audiences.
• Excellent customer service, problem-solving, organizational, and relationship-management skills.
• Ability to manage multiple customer engagements and priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting enterprise networking, infrastructure, or cybersecurity solutions.
• Familiarity with AI-powered platforms and digital customer success tools.
• Experience conducting customer onboarding, product demonstrations, and technical training sessions.
• Knowledge of network management, infrastructure assessment, asset discovery, or technical support processes.

Work Arrangement

• Work Location: 100% remote within the United States.
• Candidates located in the East Coast, Midwest, and West Coast regions are preferred.
• Hybrid work arrangements may be considered depending on business requirements.

About ManpowerGroup, Parent Company of:

Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.