Customer Success Lead - SaaS Onboarding & Adoption

ERIN; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

ERIN is seeking a Customer Success Manager to transform customer feedback into onboarding strategies and retention initiatives. This position involves direct customer interaction to understand and enhance the customer experience while supporting product development.

The ideal candidate will have at least 2 years in customer success or account management within a SaaS or software environment, possess excellent communication skills, and effectively manage stakeholder relationships.

Qualifications

• Minimum 2 years of customer success or account management experience in a SaaS or software company.
• Strong track record of working in a customer-facing role.
• Ability to handle and analyze data effectively.

Responsibilities

• Understand customer outcomes by communicating with customers.
• Serve as primary contact for onboarding and training of new customers.
• Collaborate with engineering to configure software platforms as needed.

Skills

Customer-facing experience

Data analysis

Excellent communication skills

Stakeholder management

Organizational skills

Education

Degree level education preferred

Job description

ERIN is seeking a Customer Success Manager to transform customer feedback into onboarding strategies and retention initiatives. This position involves direct customer interaction to understand and enhance the customer experience while supporting product development.

The ideal candidate will have at least 2 years in customer success or account management within a SaaS or software environment, possess excellent communication skills, and effectively manage stakeholder relationships.