Remote Customer Success Engineer – Cybersecurity & ROI

Palo Alto Networks, Inc.; Dallas (TX); Remote; USD 113,000 - 183,000; Full time

Job summary

Palo Alto Networks is seeking a Customer Success professional to support clients post-purchase, ensuring their success with our security solutions and driving ROI through proactive guidance and issue resolution.

You will collaborate with product and engineering teams to optimize deployments, share expertise with customers, and help scale our digital-first support across geographies. This role is remote with a globally connected culture and requires strong customer-facing experience in security.

Qualifications

• 7+ years experience in Security Operations or Engineering with experience SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use‑cases.
• Strong understanding of enterprise security and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting
• Proficiency in scripting with Python and/or JavaScript
• Ability to work in a fast‑paced, matrixed environment, managing multiple tasks under pressure
• Skilled in collaborating with and influencing cross‑functional teams
• Strong communication skills and the ability to build and maintain relationships with customers
• Experience in customer‑facing roles is a must

Responsibilities

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Skills

Security Operations

Engineering

SIEM

SOAR

SOC

XDR/EDR

Cloud technologies

Linux administration

Python/JavaScript

Cross-functional collaboration

Customer-facing

Job description

Palo Alto Networks is seeking a Customer Success professional to support clients post-purchase, ensuring their success with our security solutions and driving ROI through proactive guidance and issue resolution.

You will collaborate with product and engineering teams to optimize deployments, share expertise with customers, and help scale our digital-first support across geographies. This role is remote with a globally connected culture and requires strong customer-facing experience in security.