Remote Customer Success Advocate for Marketplaces

GovDeals, Inc.; Michigan; Remote; USD 55,000 - 75,000; Full time

Job summary

GovDeals, Inc. is seeking a Customer Success Specialist for a full-time remote role.

You will assist buyers and government sellers on the GovDeals platform, respond to inquiries by email, phone, and chat, and guide users through account setup, listings, and bidding. You will monitor activity, proactively reach out to ensure satisfaction, provide product education, and collaborate with internal teams to improve processes.

Qualifications

• Experience in customer success or support roles.
• Strong written and verbal communication and empathy.
• Experience with CRM or ticketing systems; data-driven mindset.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Guide users through account setup, listings, and bidding.
• Monitor activity and reach out to ensure satisfaction.
• Collaborate with internal teams to improve processes.
• Document interactions in CRM tools.

Skills

Customer facing

Communication

Analytical

Remote work

CRM experience

Account management

Attention to detail

Education

Bachelor's degree

Tools

CRM software

Ticketing systems

Office tools

Job description

GovDeals, Inc. is seeking a Customer Success Specialist for a full-time remote role.

You will assist buyers and government sellers on the GovDeals platform, respond to inquiries by email, phone, and chat, and guide users through account setup, listings, and bidding. You will monitor activity, proactively reach out to ensure satisfaction, provide product education, and collaborate with internal teams to improve processes.