Field-Based Customer Success Specialist II — Remote Travel

Description GovDeals; Michigan; Teletrabalho; USD 63 000 - 79 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

PTO and holidays

Parental leave

Life and disability insurance

EAP

Professional development & tuition

Resumo da oferta

GovDeals is seeking a Customer Success Specialist II- South MI to partner with government clients, process assets onsite, and maximize platform value. The role supports field cataloging, asset descriptions, and photography across various environments while traveling to client sites.

The position requires remote field work, strong communication, and the ability to collaborate with sales and client service leaders to expand utilization, protect relationships, and identify re-engagement

Qualificações

• Associate’s degree preferred. Prior coursework or experience related to business, public administration, sales, or customer service is a plus
• 1+ years of hands-on experience in field based, operational, customer service, or support role preferred.
• Experience in a role requiring frequent travel, working onsite at customer locations, in field services, logistics, inspections, or similar hands-on roles is highly desirable.
• Experience working with government agencies or public-sector organizations is a plus but not required.

Responsabilidades

• Serve as the secondary point of contact for an assigned portfolio of government and public-sector clients, delivering exceptional service, strategic guidance, and ongoing support to ensure long-term success and retention.
• Provide comprehensive asset processing onsite to ensure clients are confident and effectively using the GovDeals auction marketplace.
• Drive increased client utilization and performance through scheduled outreach, and consultative recommendations that help clients maximize auction outcomes and revenue.
• Collaborate closely with Territory Sales Representatives to support new client acquisition, strengthen existing relationships, and proactively defend accounts against competitive threats
• Deliver hands-on, in-field client support, including asset cataloging, gathering detailed descriptions, and photographing items across a variety of indoor and outdoor environments and weather conditions.
• Monitor and review client auction listings to ensure high-quality asset presentation, compliance with best practices, and adherence to sound auction standards that protect both client interests and the GovDeals brand.
• Identify inactive or underutilized accounts and partner with leadership to develop and execute targeted re-engagement strategies that renew client participation and drive incremental growth.
• Present to prospective clients as needed, clearly articulating the value of the GovDeals platform and demonstrating how it supports transparency, efficiency, and revenue generation for public agencies.
• Act as a professional ambassador for GovDeals, consistently demonstrating integrity, responsiveness, and expertise when interacting with government entities and the public sector.
• Other duties as assigned.

Conhecimentos

Field-based experience

Customer service

Communication

Travel readiness

Asset cataloging

Attention to detail

Independence in field

Problem solving

Organizational skills

Training delivery

Formação académica

Associate’s degree preferred

Public administration or business coursework

Ferramentas

Digital cameras

Mobile devices

Office software

Descrição da oferta de emprego

GovDeals is seeking a Customer Success Specialist II- South MI to partner with government clients, process assets onsite, and maximize platform value. The role supports field cataloging, asset descriptions, and photography across various environments while traveling to client sites.

The position requires remote field work, strong communication, and the ability to collaborate with sales and client service leaders to expand utilization, protect relationships, and identify re-engagement