Senior Field Customer Success Specialist

Liquidity Services; New York (NY); Remote; USD 63,000 - 79,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision, F

401(k) plan

Paid time off (PTO) and holidays

Paid parental leave

Life and disability insurance

Employee assistance program (EAP)

Professional development and tuition

Job summary

GovDeals is transforming how government and public-sector organizations sell surplus assets and is seeking a Client Success Specialist II to partner with government clients, inventorying, photographing, and uploading assets via our online auction platform to maximize value, efficiency, and results.

You will travel, provide hands‑on processing, ongoing support, and strategic guidance to expand utilization and retention across GovDeals.

Qualifications

• Associate’s degree preferred; coursework or experience in business, public administration, sales or customer service is a plus.
• 1+ year hands-on field-based, operations, customer service or support experience preferred.
• Experience traveling to client locations and working onsite in field services or logistics is highly desirable.
• Experience with government agencies or public-sector organizations is a plus.

Responsibilities

• Serve as secondary contact for government clients, delivering service, guidance, and ongoing support.
• Provide asset processing onsite to ensure clients use the GovDeals marketplace effectively.
• Drive client utilization through outreach and consultative recommendations to maximize outcomes.
• Collaborate with Territory Sales Reps to support new client acquisition and defend accounts.
• Deliver hands-on in-field support including cataloging, descriptions, and photographing assets.
• Monitor client auction listings for quality, compliance, and best practices.
• Identify inactive accounts and work with leadership on re-engagement strategies.
• Present the GovDeals platform to prospective clients and articulate its value.
• Act as a professional ambassador, showing integrity and responsiveness to government entities.
• Other duties as assigned.

Skills

Attention to detail

Independent field work

Written and verbal communication

Travel readiness

Client relationship management

Government experience

Asset cataloging and photography

Use of web-based platforms and mobile/

Education

Associate’s degree

Public administration / business coursework

Sales or customer service experience

Tools

Email & Spreadsheet software

Digital cameras / mobile devices

Online tools / platforms

Job description

GovDeals is transforming how government and public-sector organizations sell surplus assets and is seeking a Client Success Specialist II to partner with government clients, inventorying, photographing, and uploading assets via our online auction platform to maximize value, efficiency, and results.

You will travel, provide hands‑on processing, ongoing support, and strategic guidance to expand utilization and retention across GovDeals.