Remote Field Customer Success Pro – Government Accounts

Liquidity Services Inc.; Michigan; Remote; USD 63.000 - 79.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401(k) plan

PTO and holidays

Paid parental leave

Life and disability insurance

EAP

Zusammenfassung

Liquidity Services Inc. is seeking a Customer Success Specialist II to support GovDeals government and public-sector clients across Southern Michigan, with substantial field work and remote collaboration.

The role emphasizes relationship-building, asset processing, and strategic guidance to maximize value and retention. You'll work closely with sales and client-service leaders to expand client utilization, manage a portfolio with frequent travel, and present platform benefits to agencies, while

Qualifikationen

• Associate’s degree preferred; related coursework in business or public service is a plus.
• 1+ years in field-based customer service or operations.
• Experience with government or public-sector clients is a plus.
• Willingness to travel extensively.

Aufgaben

• Serve as the secondary contact for an assigned portfolio of government and public-sector clients, delivering exceptional service, strategic guidance, and ongoing support to ensure long-term success and retention.
• Provide comprehensive asset processing onsite to ensure clients are confident and effectively using the GovDeals auction marketplace.
• Drive increased client utilization and performance through scheduled outreach, and consultative recommendations that help clients maximize auction outcomes and revenue.
• Collaborate closely with Territory Sales Representatives to support new client acquisition, strengthen existing relationships, and proactively defend accounts against competitive threats
• Deliver hands-on, in-field client support, including asset cataloging, gathering detailed descriptions, and photographing items across a variety of indoor and outdoor environments and weather conditions.
• Monitor and review client auction listings to ensure high-quality asset presentation, compliance with best practices, and adherence to sound auction standards that protect both client interests and the GovDeals brand.
• Identify inactive or underutilized accounts and partner with leadership to develop and execute targeted re-engagement strategies that renew client participation and drive incremental growth.
• Present to prospective clients as needed, clearly articulating the value of the GovDeals platform and demonstrating how it supports transparency, efficiency, and revenue generation for public agencies.
• Act as a professional ambassador for GovDeals, consistently demonstrating integrity, responsiveness, and expertise when interacting with government entities and the public sector.
• Other duties as assigned.

Kenntnisse

Field-based

Customer service

Communication

Travel readiness

Asset cataloging

Relationship management

Ausbildung

Associate’s degree

Public administration / business coursework

Tools

Digital cameras

Mobile devices

Email

Spreadsheets

Online tools

Jobbeschreibung

Liquidity Services Inc. is seeking a Customer Success Specialist II to support GovDeals government and public-sector clients across Southern Michigan, with substantial field work and remote collaboration.

The role emphasizes relationship-building, asset processing, and strategic guidance to maximize value and retention. You'll work closely with sales and client-service leaders to expand client utilization, manage a portfolio with frequent travel, and present platform benefits to agencies, while