Customer Success Specialist

GovDeals, Inc.; Michigan; Remote; USD 55,000 - 75,000; Full time

Job summary

GovDeals, Inc. is seeking a Customer Success Specialist for a full-time remote role.

You will assist buyers and government sellers on the GovDeals platform, respond to inquiries by email, phone, and chat, and guide users through account setup, listings, and bidding. You will monitor activity, proactively reach out to ensure satisfaction, provide product education, and collaborate with internal teams to improve processes.

Qualifications

• Experience in customer success or support roles.
• Strong written and verbal communication and empathy.
• Experience with CRM or ticketing systems; data-driven mindset.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Guide users through account setup, listings, and bidding.
• Monitor activity and reach out to ensure satisfaction.
• Collaborate with internal teams to improve processes.
• Document interactions in CRM tools.

Skills

Customer facing

Communication

Analytical

Remote work

CRM experience

Account management

Attention to detail

Education

Bachelor's degree

Tools

CRM software

Ticketing systems

Office tools

Job description

Company Description

GovDeals is an online auction platform specializing in government surplus and unclaimed property, including vehicles, heavy equipment, and a wide range of other assets. The company provides trusted, transparent online bidding services that connect government entities with buyers across the country. GovDeals helps public sector organizations efficiently manage and liquidate surplus items while maximizing return on assets. Team members contribute to a fast-paced, technology-driven environment focused on customer success and streamlined online transactions.

Role Description

The Customer Success Specialist is a full-time remote role responsible for supporting buyers and government sellers using the GovDeals platform. Daily tasks include responding to customer inquiries via email, phone, and chat, guiding users through account setup, listing, and bidding processes, and resolving issues related to auctions or transactions. The specialist will monitor customer activity, proactively reach out to users to ensure satisfaction, and provide product education and best practices to help them achieve successful outcomes. This role also involves tracking common customer needs, collaborating with internal teams to improve processes, and documenting interactions in customer relationship management tools. The ideal candidate will focus on building long-term relationships, promoting platform adoption, and maintaining high service standards.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
• Excellent Communication abilities, both written and verbal, with a clear, professional, and empathetic style.
• Solid Analytical Skills to interpret customer feedback, identify trends, and propose data-informed solutions.
• Ability to work effectively in a remote environment, manage time independently, and handle multiple inquiries simultaneously.
• Proficiency with online platforms, CRM or ticketing systems, and basic office software tools.
• Prior experience in customer success, account management, or support roles, ideally in an e-commerce or marketplace setting.
• High attention to detail, strong problem-solving skills, and commitment to continuous improvement in customer experience.
• Associate or bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.