Remote Customer Solutions Specialist (Software Support)

Ascend Learning; Leawood (KS); Remoto; USD 47.000 - 67.000; Tempo integral

Benefícios oferecidos por esta vaga

Health, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Wellness programs (Headspace, Airvet)

Resumo da vaga

Ascend Learning, a leading healthcare and learning technology company, is seeking a Customer Solutions Specialist to deliver consultative support and troubleshooting for our software. This remote role serves U.S.-based clients and requires strong communication and problem-solving skills.

You will analyze issues, guide customers, and coordinate with internal teams to provide effective workarounds while maintaining thorough documentation.

Qualificações

• High school diploma or GED required; Bachelor’s degree preferred.
• 2+ years of customer-facing experience.
• 1+ years in a customer support role for a web-based software provider.
• Excellent verbal and written communication, especially over the phone.
• Strong attention to detail in a fast-paced environment.

Responsabilidades

• Provide prompt, effective responses to customer phone calls and emails.
• Guide clients on using the platform to address program needs.
• Assist with data collection processes to meet accreditation requirements.
• Ensure timely resolution of customer issues and keep documentation up to date.
• Stay current on product offerings and collaborate with internal teams.

Conhecimentos

Customer-facing experience

Strong communication

CRM systems

Ticketing software

Microsoft Office

Formação

Bachelor’s degree preferred

Ferramentas

CRM systems

Ticketing software

Descrição da vaga

Ascend Learning, a leading healthcare and learning technology company, is seeking a Customer Solutions Specialist to deliver consultative support and troubleshooting for our software. This remote role serves U.S.-based clients and requires strong communication and problem-solving skills.

You will analyze issues, guide customers, and coordinate with internal teams to provide effective workarounds while maintaining thorough documentation.