Remote B2B Integration Specialist

TrulyHired; United States; Remote; USD 80,000 - 114,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company paid life Insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Other wellness programs such as Headsp

Headspace and Airvet

Charitable matching program

Job summary

Ascend Learning, LLC is seeking an Integration Support Specialist to deliver escalated technical assistance for integrations with B2B partners. You will respond via phone and email, document interactions, and manage tickets to ensure timely resolution.

The role supports incident management and coordinates with product and engineering to improve reliability and scalability, while offering flexible remote work in the United States.

Qualifications

• Able to support integrations for B2B customers and partners.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication with customers.
• Experience documenting interactions and reporting insights.

Responsibilities

• Provide escalated integration support for B2B customers.
• Respond to technical inquiries via phone and email, document interactions.
• Participate in Incident Management and support reliability of systems.
• Identify opportunities for product improvements based on feedback.
• Collaborate with product and engineering in bi-weekly meetings.

Skills

Integration support

Troubleshooting

Customer service

Documentation

Project management

Communication

Education

High school Diploma or GED

Associates degree in Computer Science/IT

Tools

Canvas

Blackboard

D2L

Moodle

Microsoft Office

D365

Jira

Job description

Ascend Learning, LLC is seeking an Integration Support Specialist to deliver escalated technical assistance for integrations with B2B partners. You will respond via phone and email, document interactions, and manage tickets to ensure timely resolution.

The role supports incident management and coordinates with product and engineering to improve reliability and scalability, while offering flexible remote work in the United States.