Remote Customer Success & Support Specialist

SimplePractice, LLC; Oregon; Hybrid; USD 46,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision, life &DIS

401(k) with company match

Flexible Time Off

Mental health resources

Paid parental leave & Backup Care

Tuition reimbursement

Employee Resource Groups (ERGs)

Job summary

SimplePractice, LLC is seeking a friendly Support Specialist to join our Customer Success team. You will be the front line for inbound calls, chat, and email, delivering world-class support and troubleshooting with a focus on timely, accurate responses.

The role requires 1+ year in customer support, excellent communication, and the ability to work flexible hours including weekends and evenings. Remote/office environment and overtime availability are included.

Qualifications

• 1+ years in customer support or service industry.
• Bachelor's degree from an accredited college or university.
• Excellent communication, problem solving, and phone skills.
• Comfortable with urgency and sensitive scenarios.
• Familiar with Slack, Asana, Zendesk, and Google Workspace.

Responsibilities

• Serve as the primary point of contact for customers via phone, chat, and email.
• Maintain SLA adherence and handle multiple channels efficiently.
• Document interactions and resolutions in company systems accurately.
• Escalate complex issues to Technical Support when needed.
• Collaborate cross-functionally with Success, Product, Engineering, and others.

Skills

Customer support

Communication

Problem solving

Urgency

Ambiguity tolerance

Education

Bachelor's degree

Tools

Zendesk

Slack

Asana

Google Workspace

Job description

SimplePractice, LLC is seeking a friendly Support Specialist to join our Customer Success team. You will be the front line for inbound calls, chat, and email, delivering world-class support and troubleshooting with a focus on timely, accurate responses.

The role requires 1+ year in customer support, excellent communication, and the ability to work flexible hours including weekends and evenings. Remote/office environment and overtime availability are included.