Remote Integration Support Specialist

Ascend Learning, LLC; Kansas City (MO); Remote; USD 80,000 - 114,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Parental Leave

Employee Assistance Program

Headspace & Airvet

Charitable Matching

Job summary

Ascend Learning, LLC is seeking an Integration Support Specialist to provide escalated technical application and customer support for all integrations. You will respond to inquiries from external B2B customers via phone and email, document interactions, and manage tickets to ensure timely resolution.

You will help maintain system reliability through incident analysis and cross‑functional collaboration. This role offers remote work within the United States and requires 2+ years in integration

Qualifications

• High school diploma or GED required; Associates in CS/IT or equivalent preferred.
• 2+ years in integration support or related role (LTI, SAML, SSO, API).
• 4+ years experience with LMS like Canvas, Blackboard, D2L, Moodle, etc.
• Proficiency in Microsoft Office, D365 and Jira.
• Ability to identify and resolve complex integration issues.
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and client-relations abilities.
• Strong documentation and reporting skills.
• Good multitasking and project management capabilities.

Responsibilities

• Provide post-implementation integration support for B2B partners and institutions.
• Act as escalation point for integration issues beyond Tier 1/2 support.
• Communicate new features and best practices to internal teams and external partners.
• Document cases and analyze trends to inform product and engineering teams.
• Identify opportunities for product enhancements and process improvements.
• Evaluate performance of integration solutions and suggest reliability improvements.
• Participate in bi‑weekly product/engineering collaboration meetings.
• Assist with testing fixes and coordinate long-term solutions with teams or vendors.

Skills

Integration support

B2B customer support

Technical troubleshooting

Documentation & reporting

Project management

Customer service

Communication

Multi-project handling

Remote collaboration

Education

High school Diploma or GED

Associates degree in CS/IT

Tools

Microsoft Office Suite

D365

Jira

Job description

Ascend Learning, LLC is seeking an Integration Support Specialist to provide escalated technical application and customer support for all integrations. You will respond to inquiries from external B2B customers via phone and email, document interactions, and manage tickets to ensure timely resolution.

You will help maintain system reliability through incident analysis and cross‑functional collaboration. This role offers remote work within the United States and requires 2+ years in integration