Remote Customer Solutions Specialist — Healthcare Tech Support

Laudio; Burlington (MA); Remote; USD 47.000 - 67.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Company paid life Insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Headspace and Airvet wellness programs

Charitable matching program

Zusammenfassung

Ascend Learning is seeking a Customer Solutions Specialist to deliver consultative support and technical troubleshooting for our education software. This client-facing role partners with customers to diagnose issues, guide platform usage, and propose practical workarounds within established processes.

Remote work within the United States is supported. You'll resolve issues promptly, document interactions, and collaborate with internal teams to ensure a high-quality customer experience while

Qualifikationen

• 2+ years of customer-facing experience.
• 1+ years in a customer support role for a web-based software.
• Strong commitment to exceptional customer service and relationship-building.
• Outstanding verbal and written communication, especially on the phone.
• Attention to detail and highly organized in a fast-paced environment.
• Advanced proficiency with Microsoft Office applications.
• CRM or ticketing system experience is a plus.

Aufgaben

• Provide prompt, high-quality support via phone calls and emails.
• Guide clients on effectively using the platform to meet needs.
• Configure data collection processes to ensure accreditation compliance.
• Ensure timely resolution of customer issues and concerns.
• Stay updated on product offerings and services.
• Collaborate with internal teams to provide necessary support.
• Deliver first-level technical troubleshooting with structured problem solving.
• Document each customer interaction thoroughly.

Kenntnisse

Customer-facing experience

Verbal communication

Written communication

CRM systems

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Tools

CRM software

Ticketing systems

Microsoft Office

Jobbeschreibung

Ascend Learning is seeking a Customer Solutions Specialist to deliver consultative support and technical troubleshooting for our education software. This client-facing role partners with customers to diagnose issues, guide platform usage, and propose practical workarounds within established processes.

Remote work within the United States is supported. You'll resolve issues promptly, document interactions, and collaborate with internal teams to ensure a high-quality customer experience while