Remote Customer Solutions Specialist

Newhorizonscareergroup; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Newhorizonscareergroup is seeking a Customer Solutions Specialist in a role focused on helping individuals identify options and services that meet their needs. The position emphasizes researching solutions, clear communication, and organized record-keeping in a remote-support training environment.

The role suits someone who enjoys researching solutions, coordinating details, and assisting customers in making informed decisions.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused and solution-oriented approach.
• Strong research and information-gathering abilities.
• Attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to listen carefully and understand individual customer needs.
• Comfortable comparing information and presenting options.
• Familiar with online systems and digital communication tools.
• Ability to work independently and manage multiple priorities.
• Reliable follow-through and problem-solving skills.
• Previous experience in customer service or related fields is helpful but not required.

Responsibilities

• Understand customer needs and preferences.
• Research available services and options.
• Present options clearly and professionally.
• Assist with comparing options and tailoring solutions.
• Coordinate service and reservation requests.
• Provide confirmations and updates to customers.
• Respond to questions and help with changes.
• Follow up when more information is needed.
• Communicate with service providers as needed.
• Maintain accurate and organized customer records.
• Build lasting customer relationships through reliable communication.
• Stay informed about available services and industry information.

Skills

Communication

Customer focus

Research skills

Attention to detail

Organization

Active listening

Option presentation

Digital tools

Independence

Follow-through

Experience helpful

Job description

Newhorizonscareergroup is seeking a Customer Solutions Specialist in a role focused on helping individuals identify options and services that meet their needs. The position emphasizes researching solutions, clear communication, and organized record-keeping in a remote-support training environment.

The role suits someone who enjoys researching solutions, coordinating details, and assisting customers in making informed decisions.