Customer Solutions Specialist

Newhorizonscareergroup; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Newhorizonscareergroup is seeking a Customer Solutions Specialist in a role focused on helping individuals identify options and services that meet their needs. The position emphasizes researching solutions, clear communication, and organized record-keeping in a remote-support training environment.

The role suits someone who enjoys researching solutions, coordinating details, and assisting customers in making informed decisions.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused and solution-oriented approach.
• Strong research and information-gathering abilities.
• Attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to listen carefully and understand individual customer needs.
• Comfortable comparing information and presenting options.
• Familiar with online systems and digital communication tools.
• Ability to work independently and manage multiple priorities.
• Reliable follow-through and problem-solving skills.
• Previous experience in customer service or related fields is helpful but not required.

Responsibilities

• Understand customer needs and preferences.
• Research available services and options.
• Present options clearly and professionally.
• Assist with comparing options and tailoring solutions.
• Coordinate service and reservation requests.
• Provide confirmations and updates to customers.
• Respond to questions and help with changes.
• Follow up when more information is needed.
• Communicate with service providers as needed.
• Maintain accurate and organized customer records.
• Build lasting customer relationships through reliable communication.
• Stay informed about available services and industry information.

Skills

Communication

Customer focus

Research skills

Attention to detail

Organization

Active listening

Option presentation

Digital tools

Independence

Follow-through

Experience helpful

Job description

We are seeking a resourceful and customer-focused Customer Solutions Specialist to help individuals identify options and services that meet their needs and preferences. This role is well suited for someone who enjoys researching solutions, communicating with people, organizing details, and helping customers make informed decisions.

Key Responsibilities

• Communicate with customers to understand their needs, preferences, priorities, and requests
• Research available services, options, and experiences based on individual customer needs
• Present relevant options and information in a clear and professional manner
• Assist customers in comparing options and identifying solutions that align with their preferences
• Coordinate service and reservation requests and review details for accuracy
• Provide customers with confirmations, updates, and other important information
• Respond to questions and assist with modifications or special requests
• Follow up when additional information or action is required
• Communicate with service providers and other resources as needed
• Help resolve routine concerns and identify appropriate solutions
• Maintain accurate and organized customer records
• Build ongoing customer relationships through responsive communication and reliable follow-through
• Stay informed about available services, options, and relevant industry information

Qualifications

• Strong written and verbal communication skills
• Customer-focused and solution-oriented approach
• Strong research and information-gathering abilities
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Ability to listen carefully and understand individual customer needs
• Comfortable comparing information and presenting options
• Comfortable using online systems and digital communication tools
• Ability to work independently and manage multiple priorities
• Reliable follow-through and problem-solving skills
• Previous experience in customer service, client relations, hospitality, sales, reservations, administration, or a related field is helpful but not required

Training & Support

• Remote work environment
• Structured initial training
• Ongoing role‑specific training
• Access to online tools and resources