Remote Customer Support Specialist — Solutions-Oriented

A Full Renovation LLC; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Pathwise Skills is seeking a Customer Support Representative to work remotely in the United States. The role focuses on responding to customer questions, documenting interactions accurately, and guiding issues toward timely resolution.

The ideal candidate demonstrates calm problem-solving, strong listening, and precise data entry in CRM systems. This position is full-time with standard business hours and remote flexibility.

Qualifications

• Ability to stay calm and solve problems when information is incomplete.
• Listen carefully to identify the actual issue and next steps.
• Document interactions accurately and consistently.
• Manage multiple conversations without losing follow-up items.
• Experience with CRM systems or typical customer-support tools.

Responsibilities

• Protect customer information by following access, verification, and data-handling requirements.
• Balance efficiency with accuracy so customers receive useful answers.
• Respond to inquiries through phone, email, or chat with a clear and professional tone.
• Review account information and available documentation before acting.
• Record contacts, actions, and unresolved items in the support or CRM system.
• Identify repeated issues and flag patterns indicating process gaps.

Skills

Problem-solving

Active listening

Documentation

Multitasking

CRM experience

Job description

Pathwise Skills is seeking a Customer Support Representative to work remotely in the United States. The role focuses on responding to customer questions, documenting interactions accurately, and guiding issues toward timely resolution.

The ideal candidate demonstrates calm problem-solving, strong listening, and precise data entry in CRM systems. This position is full-time with standard business hours and remote flexibility.