Remote Customer Relations Specialist | Flexible & Growth

Ljhorizons; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Onboarding and training

Professional development

Access to online tools

Collaborative team support

Job summary

Ljhorizons in the United States is seeking a dependable Customer Relations Specialist to support customer communication, service coordination, and ongoing relationship management. You will help customers navigate questions, options, and service needs with a professional, patient approach.

This role focuses on timely inquiries, accurate record-keeping, and collaborative teamwork. Remote-friendly with flexible scheduling, onboarding and ongoing training, and opportunities to build customer-service

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service mindset and interpersonal abilities.
• Professional, patient, and solution-focused approach.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple customer requests and priorities.
• Comfortable researching information and working with online systems.
• Comfortable learning new digital tools and platforms.
• Ability to work independently while contributing to a team.
• Reliable follow-through and a customer-focused attitude.
• Previous experience in customer service, client relations, hospitality, sales, administration, or a related field is helpful but not required.

Responsibilities

• Respond to customer inquiries and requests in a timely and professional manner.
• Communicate with customers to understand their individual needs and preferences.
• Research and provide information about available services and options.
• Assist customers with requests, updates, and routine service needs.
• Maintain consistent communication throughout the customer experience.
• Follow up when additional information or action is required.
• Assist with resolving routine concerns and identifying appropriate solutions.
• Coordinate information with service providers and other resources as needed.
• Maintain accurate and organized customer records.
• Provide customers with confirmations, updates, and important information.
• Build positive customer relationships through responsive communication and follow-up.
• Support customer retention and overall satisfaction.
• Participate in ongoing training and professional development.

Skills

Customer service excellence

Written and verbal communication

Interpersonal skills

Problem-solving

Attention to detail

Time management

Researching information

Digital tools proficiency

Independent yet team player

Job description

Ljhorizons in the United States is seeking a dependable Customer Relations Specialist to support customer communication, service coordination, and ongoing relationship management. You will help customers navigate questions, options, and service needs with a professional, patient approach.

This role focuses on timely inquiries, accurate record-keeping, and collaborative teamwork. Remote-friendly with flexible scheduling, onboarding and ongoing training, and opportunities to build customer-service