Remote Customer Solutions Specialist

LeadStack Inc.; Azusa (CA); Remote; USD 27,552 - 30,307; Full time

Job summary

A Renewable Energy Services Company is seeking a Customer Solutions Representative 2 to validate customer accounts and handle service orders. The role requires strong communication skills and proficiency in SAP and Microsoft Excel. Candidates should hold a High School Diploma and have experience in dynamic customer-facing environments. Remote work is available, but candidates must be local to Irwindale, CA. This is a contract position targeting a mid-senior level professional.

Qualifications

• Comfortable working in a dynamic, high-pressure environment with frequent changes.
• Proven ability to manage high-volume clerical tasks with accuracy and efficiency.
• Strong communication skills and experience in customer-facing roles.

Responsibilities

• Validate customer account information using SAP and program databases.
• Review submitted MSA applications for completeness and accuracy.
• Identify and document deficiencies; expedite unclear or complex cases as needed.
• Issue service orders for approved applications and track installation status.
• Respond to inquiries regarding application status and eligibility.
• Conduct outreach to customers to resolve issues and gather documentation.
• Collaborate with program managers and operations teams.
• Generate reports and perform basic data analysis.

Skills

High-volume clerical tasks management

Strong communication skills

Customer service experience

Proficiency in SAP

Microsoft Office Suite (Excel)

Education

High School Diploma or Equivalent

Tools

SAP

Microsoft Excel

Job description

A Renewable Energy Services Company is seeking a Customer Solutions Representative 2 to validate customer accounts and handle service orders. The role requires strong communication skills and proficiency in SAP and Microsoft Excel. Candidates should hold a High School Diploma and have experience in dynamic customer-facing environments. Remote work is available, but candidates must be local to Irwindale, CA. This is a contract position targeting a mid-senior level professional.