Remote Customer Support Specialist | Energy Sector

Kanz; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic energy company is seeking a Remote Customer Service Representative to provide exceptional customer service. The ideal candidate will have strong communication skills and a positive attitude. Main responsibilities include responding to inquiries, resolving complaints, and maintaining customer records. A high school diploma and prior customer service experience are required. This is a full-time, entry-level remote position offering a great opportunity to grow in the customer service field.

Qualifications

• Proven customer service experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively.
• Provide product information and assistance to customers.
• Process orders, returns, and exchanges accurately.
• Collect overdue payments for the company.
• Maintain customer records and update information.
• Collaborate with other team members to ensure customer satisfaction.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Proficiency in Microsoft Office

Experience with CRM software

Education

High school diploma or equivalent

Job description

A dynamic energy company is seeking a Remote Customer Service Representative to provide exceptional customer service. The ideal candidate will have strong communication skills and a positive attitude. Main responsibilities include responding to inquiries, resolving complaints, and maintaining customer records. A high school diploma and prior customer service experience are required. This is a full-time, entry-level remote position offering a great opportunity to grow in the customer service field.