Customer Solutions Engineer

Popl Co; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Meaningful equity

Full insurance & benefits

Unlimited PTO

$150 monthly wellness credit

Job summary

Popl Co seeks a Customer Solutions Engineer to join the Customer Success team, jumping in on onboarding calls, guiding CRM integrations, and helping customers solve advanced use cases. You’ll surface product feedback and collaborate with Success, Product, and Engineering to improve setups.

This role is fully remote, offering a competitive salary, meaningful equity, and comprehensive insurance and benefits. You’ll be a technical Swiss Army knife, ensuring customers gain value fast and confidently.

Qualifications

• 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
• Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive
• Strong troubleshooting instincts and ability to explain workflows clearly to non-technical users
• Independent yet collaborative—comfortable across Success, Product, and Engineering
• Quick to join live calls and own the how of implementation

Responsibilities

• Join live customer calls for onboarding or setup support
• Guide customers through CRM integrations, field mapping, enrichment workflows, and lead routing logic
• Run ad hoc onboarding sessions or office hours to unblock customers in real time
• Assist on technical aspects of implementation to make hard parts easy
• Translate customer requirements into actionable setup recommendations
• Partner with internal teams to share real-time feedback and enablement sessions

Skills

Solutions Engineering

CRM platforms

Troubleshooting

Cross-functional collaboration

Live onboarding calls

Tools

Salesforce

HubSpot

Pipedrive

Google Workspace

Azure Active Directory

Job description

Who We Are

Popl is defining a new category we call In-Person Go-To-Market.

We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.

In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.

Who We Are

Popl is building the first In-Person Marketing Platform, replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count.

About the Role

The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work fast.

You won't manage a book of business like a traditional CSM. Instead, you'll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it's hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you'll bring clarity and confidence to our customers when it matters most.

This role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team, and ensuring that technical knowledge flows freely across the team.

What You'll Do

Jump In Where It Matters Most

• Join live customer calls—especially for new accounts that need fast onboarding or setup support

• Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic

• Run ad hoc onboarding sessions or office hours to unblock customers in real-time

Assist With Technical Setups

• Support CSMs by assisting on the technical aspects of implementation (you won't own the full integration process, but you'll make the hard parts easy)

• Help configure Popl for unique customer use cases that require specialized workflows or data logic

• Translate customer requirements into actionable setup recommendations

Enable Internal Teams + Funnel Feedback

• Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns

• Act as an internal resource for teammates needing support on technical topics or product configurations

• Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs

What We're Looking For

• 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)

• Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace

• Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users

• A highly independent operator who's also deeply collaborative—comfortable working across Success, Product, and Engineering

• Quick to jump into live calls, proactive in solving blockers, and confident owning the "how" of implementation

Nice to Haves

• Familiarity with Zapier

• Light experience with APIs, JSON, or field-level CRM structures

• Experience supporting sales or marketing tech stacks in startup environments

Why join us?

• Be part of a rocket-ship startup redefining how professionals connect and grow.

• Work closely with experienced leaders and cross-functional teams to shape our financial strategy.

• Make a measurable impact in a role critical to our long-term success.

• Fully remote

• Competitive salary

• Meaningful equity

• Full insurance & benefits

• Unlimited PTO

• $150 monthly wellness credit

• Constant daily learning

Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.