Remote Customer Service & Travel Coordination Specialist

Next Stop Travel; Danbury (CT); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and training

Performance-based compensation

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative supports clients, organizes service arrangements, and helps drive smooth coordination in a remote setting.

Ideal candidates are detail-oriented with strong communication, able to handle multiple tasks, and comfortable using digital tools. Training and ongoing support accompany a flexible, performance-based compensation structure.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication

Detail-oriented

Tools

CRM systems

Web-based tools

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative supports clients, organizes service arrangements, and helps drive smooth coordination in a remote setting.

Ideal candidates are detail-oriented with strong communication, able to handle multiple tasks, and comfortable using digital tools. Training and ongoing support accompany a flexible, performance-based compensation structure.