Remote Customer Experience & Coordination Specialist

Next Stop Travel; Smyrna (DE); Remote; USD 34,000 - 52,000; Full time

Job summary

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes. The role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and excellent communication with clients and providers.

Experience in customer service and administrative support is preferred.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication

Job description

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes. The role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and excellent communication with clients and providers.

Experience in customer service and administrative support is preferred.