Remote Customer Service & Tech Support Pro

Concentrix; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option

Employee referral bonuses

Work-from-home convenience

Job summary

Concentrix is seeking a remote Customer Service/Tech Support Rep to deliver exceptional support for leading brands from a home office. The role emphasizes problem-solving, product knowledge, and customer-first service.

You’ll handle inbound inquiries, troubleshoot hardware and software issues, document interactions, and promote additional products and services while maintaining empathy and professionalism in a fast-paced, work-from-home environment.

Qualifications

• Minimum 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• High school diploma or GED required.
• A quiet, distraction-free home office environment.
• Strong problem-solving and communication skills.
• Proficiency with basic PC tasks and internet testing.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Be an amazing problem-solver.
• Maintain broad knowledge of client products and/or services.
• Offer additional products and/or services.
• Deliver expert customer experiences with a smile.

Skills

Customer relationship building

Evening or overnight availability

Technical support experience

Multi-tasking in fast-paced env.

Eagerness to learn new technologies

Problem-solving skills

PC navigation skills

Education

High School diploma or GED

Job description

Concentrix is seeking a remote Customer Service/Tech Support Rep to deliver exceptional support for leading brands from a home office. The role emphasizes problem-solving, product knowledge, and customer-first service.

You’ll handle inbound inquiries, troubleshoot hardware and software issues, document interactions, and promote additional products and services while maintaining empathy and professionalism in a fast-paced, work-from-home environment.