Remote Customer Service Surge Specialist

Systems & Methods, Inc. (SMI); United States; Remote; USD 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Equipment provided

Work from home

Paid training

Set schedule: Mon–Fri 8:00am–6:00pm CT

PTO from day 1

401(k) employer contrib after 1 year

Gym membership reimbursements

Career growth opportunities

Supportive virtual work environment

Family-like coworkers

Zusammenfassung

Systems & Methods, Inc. (SMI) seeks a Customer Service Surge Representative to work from home on a full-time basis, supporting child support inquiries during surge periods. The role focuses on delivering precise information, protecting privacy, and ensuring regulatory compliance.

Candidates should have a high school diploma or equivalent plus at least two years in service delivery or call center settings. Proficiency with data entry and Windows software is required; equipment is provided, and a

Qualifikationen

• High school diploma or equivalent with 2+ years in service delivery, customer service, call center tech, or related field.
• Equivalent combination of education and experience acceptable.

Aufgaben

• Handle inbound calls and chats from custodial and non-custodial parents, legal reps, and state officials regarding child support during surge events.
• Perform case research, financial assessments, and track modification statuses while documenting activity.
• Ensure interactions follow Federal Title IV-D regulations, privacy laws, SOPs, and company policies.

Kenntnisse

Customer service

SDU policies

Record keeping

Office procedures

Attention to detail

Ausbildung

High school diploma

Tools

CISCO Finesse

COMM100

Nice InContact

Jobbeschreibung

Systems & Methods, Inc. (SMI) seeks a Customer Service Surge Representative to work from home on a full-time basis, supporting child support inquiries during surge periods. The role focuses on delivering precise information, protecting privacy, and ensuring regulatory compliance.

Candidates should have a high school diploma or equivalent plus at least two years in service delivery or call center settings. Proficiency with data entry and Windows software is required; equipment is provided, and a