Customer Service Representative- SDU1

SMI Management, LLC; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Work from home

Bi-annual bonuses

Health club reimbursements

Career growth

Supportive environment

Job summary

SMI Management, LLC is seeking a Customer Service Representative to support child support client stakeholders from a home-based environment.

You will handle calls, document interactions, and provide accurate information per SOPs. Requires strong communication, data entry skills, and at least one year in customer service; $15/hour, Mountain Time hours, Monday–Friday, remote work across eligible states.

Qualifications

• High School Diploma or equivalent required.
• At least one year of experience in customer service, call center, or related fields.
• Proficient data entry and basic computer skills.

Responsibilities

• Receive calls from client stakeholders and categorize per SOPs.
• Document customer interactions and gather required information.
• Resolve inquiries and provide accurate information per procedures.

Skills

Strong oral and written communications

Interpersonal skills

Data entry skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!! SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 55th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States.

Position Overview

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.

Job Duties

• Possess strong oral and written communications skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• Provide accurate, valid, and complete information
• Resolve customer complaints, provide appropriate solutions and alternatives
• Document customer interactions Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
• Maintain a general understanding of policies and procedures

Required Experience

• High School Diploma or equivalent required
• At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields.
• Must be proficient in data entry skills including keyboard, mouse, 10-key pad
• Basic knowledge of Microsoft Office

Schedule: Monday--Friday, Must be able to work Mountain Time hours.

Pay: Starting at $15/hr.

Must have a private area to work and space to set up equipment and a high-speed internet connection.

We provide the equipment Contingent on passing a background check and drug test.

Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, MS, NC, OH, TN, TX WV

Perks

• Permanent Work From Home Paid Training $$$
• Bi-annual Bonuses to those Who Qualify*! $$$
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, Fun, and Supportive Work Environment
• Coworkers Who Feel Like Family; We celebrate you!!

We are an Equal Opportunity Employer.

We are a Drug-Free Workplace.

SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is “Go the Extra Mile with a Passion to Serve”. With over 50 years in operation as a family-owned and operated business, SMI has grown to over 700 employees across the country. SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly, willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits.