Remote Customer Service Supervisor - Call Center Lead

T3 Services Group; USA; Remote; USD 60.000 - 65.000; Vollzeit

Benefits dieser Stelle

Work from home

Paid time off

Medical, dental, vision

401k with company match

PTO, Holidays, Wellness time

Company laptop and headset

Zusammenfassung

T3 Services Group is seeking a remote Call Center Supervisor to lead a high-volume customer care team supporting home services across the United States. The role requires strategic coaching, performance monitoring, and staff development to ensure exceptional customer outcomes.

The ideal candidate has 4+ years in centralized call centers, strong leadership, and the ability to balance multiple priorities in a fast-paced environment. This remote position offers competitive compensation and benefits.

Qualifikationen

• Minimum of 4 years of supervisory/management experience in a centralized call center environment.
• Experience coaching and developing employees.
• Proven positive leadership skills working with leads and employees.
• Ability to perform in a high-volume environment and work on multiple projects simultaneously.
• Multitask by completing phone and computer work simultaneously.
• Proficiency typing at least 40 WPM.
• Proficient with Microsoft Office or Google Suite.

Aufgaben

• Handle inbound customer calls and escalated calls; resolve customer issues.
• Run daily, weekly, monthly Call Center Performance Reports.
• Run CSR Performance Summaries and coach low performers.
• Manage call center activity board, ACW, breaks and lunches for optimal coverage.
• Review PTO requests and coordinate with management for approvals.
• Provide training and support to new hires and updated processes.
• Identify and implement action plans to meet goals.
• Perform other duties as assigned.

Kenntnisse

Supervisory experience

Leadership

Call center

Coaching

Multitasking

Typing 40 WPM

Ausbildung

HS Diploma or GED

Tools

Microsoft Office

Google Suite

Jobbeschreibung

T3 Services Group is seeking a remote Call Center Supervisor to lead a high-volume customer care team supporting home services across the United States. The role requires strategic coaching, performance monitoring, and staff development to ensure exceptional customer outcomes.

The ideal candidate has 4+ years in centralized call centers, strong leadership, and the ability to balance multiple priorities in a fast-paced environment. This remote position offers competitive compensation and benefits.