Remote Customer Service Specialist – Orders & Backorders

Komatsu; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Job summary

Komatsu is seeking a Customer Service Representative to support North American distributors in a remote setting. You will process orders, cancellations, and details, answer inquiries, and provide timely delivery promises while leveraging internal systems and MS Office tools.

The role emphasizes accuracy, communication, and proactive problem solving to maintain service levels across the distributor network.

Qualifications

• Seasoned general business or industry experience.
• High School diploma required.
• Extreme sense of urgency.
• Ability to effectively communicate orally and in written form.
• Proficient PC skills with Microsoft Office applications.
• High attention to detail in a fast-paced, multi-task environment.
• Regular attendance.

Responsibilities

• Process distributor orders, cancellations and order details per KAC policies.
• Communicate with North American distributors by phone, email or fax.
• Educate customers on order status and backorders.
• Provide timely delivery promises on open backorders.
• Coordinate with Logistics and internal systems for tracking and shipments.
• Maintain records and respond within 24 hours of backorder receipt.

Skills

General business experience

Communication

Attention to detail

Regular attendance

Multitasking

Customer service

Education

High School diploma

Tools

Microsoft Office

Excel

Word

Access

PIPS

PREPS

PWINS

Baan

K-Planet

KMG-Germany

SharePoint

Job description

Komatsu is seeking a Customer Service Representative to support North American distributors in a remote setting. You will process orders, cancellations, and details, answer inquiries, and provide timely delivery promises while leveraging internal systems and MS Office tools.

The role emphasizes accuracy, communication, and proactive problem solving to maintain service levels across the distributor network.