Remote Customer Success Specialist — Orders & Support

Follett School Solutions; Illinois; Remote; USD 38,000 - 46,000; Full time

Job summary

Follett Software is seeking a remote Customer Service Representative to enter orders accurately and support customers via telephone, web, and email. You will address order processing, warranty, and billing inquiries, while maintaining positive post-sale relationships.

The role requires 1–3 years in customer success, strong problem solving, and excellent communication. Candidates must reside in the United States and can work without sponsorship.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer success/account management experience supportive of revenue customers.
• Strong troubleshooting and analytical abilities; proactive problem solver.
• Ability to manage multiple customers with excellent time management.
• Excellent written and verbal communication skills.
• Detail oriented with accurate data entry skills.

Responsibilities

• Accurately enters orders for products, services, and renewals.
• Provide customer support via phone, internet and email.
• Handle inquiries related to order processing, warranty or billing.
• Maintain post-sale contact to foster long-term relationships.
• Collaborate with teams to ensure a full-service customer experience.
• Document issues and resolutions in the system(s).
• Meet adherence to schedule at 90% or above.

Skills

Troubleshooting

Time management

Organizational skills

Communication

Data entry

GoTo phone system

Salesforce

Microsoft Word

Excel

PC/Technical skills

Education

High school degree or equivalent

Tools

GoTo phone system

Salesforce

Microsoft Word

Excel

Job description

Follett Software is seeking a remote Customer Service Representative to enter orders accurately and support customers via telephone, web, and email. You will address order processing, warranty, and billing inquiries, while maintaining positive post-sale relationships.

The role requires 1–3 years in customer success, strong problem solving, and excellent communication. Candidates must reside in the United States and can work without sponsorship.