Remote Customer Service Specialist - Multichannel Support

Teleperformance Spain; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance Spain seeks versatile customer service specialists to join a world-class team delivering omnichannel support for global clients. The role supports customers remotely or on-site, focusing on issue resolution and a positive customer experience.

You will work under moderate supervision with access to advanced support tools and procedures designed to ensure high-quality service while promoting inclusion and career growth within a supportive culture.

Qualifications

• General customer service and support across multiple sub-families.
• Remote customer service via phone, online chat, or text.
• Call center-based support with high volume of low complexity inquiries.
• Distribution center or walk-in service center customer support.
• Incumbents may require vocational or basic technical education and operate under moderate supervision.

Responsibilities

• Provide customer service and support via phone, chat, or text.
• Handle high volume of low complexity inquiries in a call center setting.
• Analyze and resolve customer issues when appropriate.
• Serve as liaison between customers and production/distribution teams regarding orders.
• Offer both technical and non-technical support in walk-in service centers.

Skills

Customer service

Education

Vocational or basic technical education

Tools

Basic job procedures knowledge

Job description

Teleperformance Spain seeks versatile customer service specialists to join a world-class team delivering omnichannel support for global clients. The role supports customers remotely or on-site, focusing on issue resolution and a positive customer experience.

You will work under moderate supervision with access to advanced support tools and procedures designed to ensure high-quality service while promoting inclusion and career growth within a supportive culture.