Remote Customer Service Specialist — MD

Abacus (Portal Only); Baltimore (MD); Remote; USD 15,000 - 26,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Abacus is hiring a Customer Service Representative for a remote position based in Maryland. You will handle inbound and outbound calls, provide product information, and address customer inquiries with a proactive, detail-oriented approach.

Ideal candidates will have prior call center experience, excellent verbal communication, and proficient data entry skills. Flexible work hours and a customer-focused team environment are offered.

Qualifications

• Previous experience in a customer service or call center environment is required.
• Strong verbal communication skills with clear phone communication.
• Proficient in data entry and basic computer systems.
• Ability to multitask with attention to detail.
• Willingness to learn new processes.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information regarding products and services.
• Assist customers with inquiries, complaints, and requests in a timely manner.
• Perform data entry to maintain accurate customer records.
• Use proper phone etiquette to create a positive customer experience.
• Communicate effectively with team members and other departments to resolve issues.
• Collaborate with the call center team to achieve departmental goals.

Skills

Call center experience

Verbal communication

Data entry

Attention to detail

Multitasking

Phone etiquette

Job description

Abacus is hiring a Customer Service Representative for a remote position based in Maryland. You will handle inbound and outbound calls, provide product information, and address customer inquiries with a proactive, detail-oriented approach.

Ideal candidates will have prior call center experience, excellent verbal communication, and proficient data entry skills. Flexible work hours and a customer-focused team environment are offered.