Remote Customer Service Specialist — Booked Calls Focus

Beacon Electrical Services; United States; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Benefits

Life Insurance

401k with match

Job summary

Beacon Electrical Services is seeking a Customer Service Representative for the VA/MD area. The role focuses on converting incoming calls into booked service appointments and providing excellent customer support via phone, email, or text.

The position requires strong communication, empathy, and IT proficiency, with on-site and remote work elements. Training will cover call scripts and service processes, with opportunities to grow in a fast-paced environment.

Qualifications

• Clear communication and active listening when addressing customer inquiries.
• Ability to resolve customer issues with empathy and professionalism.
• Proficient with basic computer systems and software.

Responsibilities

• Convert incoming calls into booked service appointments.
• Deliver call scripts clearly and personable.
• Respond to inquiries and resolve complaints to promote the brand.
• Enter job orders for services using relevant software.
• Maintain customer accounts and records of interactions.

Skills

Communication skills

Active listening

Empathetic listening

Multitasking

IT skills

Team player

Customer service

Software literacy

Education

High school diploma or equivalent

Tools

Service Titan

CRM software

Job description

Beacon Electrical Services is seeking a Customer Service Representative for the VA/MD area. The role focuses on converting incoming calls into booked service appointments and providing excellent customer support via phone, email, or text.

The position requires strong communication, empathy, and IT proficiency, with on-site and remote work elements. Training will cover call scripts and service processes, with opportunities to grow in a fast-paced environment.