Remote Customer Service

Abacus (Portal Only); Baltimore (MD); Remote; USD 15,000 - 26,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Abacus is hiring a Customer Service Representative for a remote position based in Maryland. You will handle inbound and outbound calls, provide product information, and address customer inquiries with a proactive, detail-oriented approach.

Ideal candidates will have prior call center experience, excellent verbal communication, and proficient data entry skills. Flexible work hours and a customer-focused team environment are offered.

Qualifications

• Previous experience in a customer service or call center environment is required.
• Strong verbal communication skills with clear phone communication.
• Proficient in data entry and basic computer systems.
• Ability to multitask with attention to detail.
• Willingness to learn new processes.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information regarding products and services.
• Assist customers with inquiries, complaints, and requests in a timely manner.
• Perform data entry to maintain accurate customer records.
• Use proper phone etiquette to create a positive customer experience.
• Communicate effectively with team members and other departments to resolve issues.
• Collaborate with the call center team to achieve departmental goals.

Skills

Call center experience

Verbal communication

Data entry

Attention to detail

Multitasking

Phone etiquette

Job description

Remote opportunity available within the state of Maryland.

We are seeking dedicated and enthusiastic Customer Service Representatives to join our team. The ideal candidate will be responsible for providing exceptional service to customers through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and the ability to manage multiple tasks efficiently in a fast-paced environment.

Applicants must have their own equipment to perform required duties, including a computer, monitor, and reliable internet connection. Bilingual candidates are preferred, but not required.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy
• Provide accurate information regarding products and services to customers
• Assist customers with inquiries, complaints, and requests in a timely manner
• Perform data entry tasks to maintain accurate customer records in our database
• Utilize proper phone etiquette to create a positive customer experience
• Communicate effectively with team members and other departments to resolve issues
• Collaborate with the call center team to achieve departmental goals

Qualifications

• Previous experience in a customer service or call center environment is required
• Strong verbal communication skills with the ability to communicate clearly over the phone
• Proficiency in data entry and computer systems; familiarity with office software is a plus
• Excellent phone etiquette and interpersonal skills
• Ability to multitask while maintaining attention to detail
• Positive attitude and willingness to learn new processes
• Experience handling a high volume of calls

Job Type

• Full-time
• Contract

Pay

$18.50 per hour

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Shift

9:30 AM – 6:00 PM

Location

Remote