Remote Customer Service Representative

Talentify; Hagerstown (MD); Remote; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k)

Paid time off

Wellness program

Career growth opportunities

Job summary

Automated Health Systems is seeking a Customer Service Representative for a remote position that requires you to pick up equipment at our Elkridge, MD office. You will assist individuals with information about benefits and provide accurate, consistent support to ensure quality customer service.

The role emphasizes health/human services knowledge, Medicaid familiarity, and strong PC skills, with HS diploma or GED required and an Associate degree preferred in related fields.

Qualifications

• Minimum 1 year of call center experience.
• Health/human services experience and Medicaid knowledge preferred.
• Strong PC proficiency required.
• HS diploma or GED required; Associate degree preferred.
• Bilingual skills are a plus.

Responsibilities

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Skills

Call center experience

Health industry knowledge

PC proficiency

Bilingual skills (plus)

Education

High School Diploma or GED

Associate degree preferred in social or behavioral sciences or related field

Job description

Automated Health Systems has Customer Service Representative positions available. These positions are remote and will require you to pick up equipment at our office in Elkridge, MD.

Responsibilities

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Benefits

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Qualifications

• Minimum 1 years' experience in a call center environment required.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

"The Enlightened Choice in Health Service Management"