Remote Customer Service Specialist II (Part-Time)

SupportNinja; United States; Remote; USD 3,900 - 5,200; Part time

Job summary

United States Digital Space LLC is seeking a Customer Service Representative II for a remote, part-time role based in the Philippines. The role involves handling customer inquiries via up to two channels and delivering professional service to resolve issues efficiently.

Responsibilities include providing product information, documenting interactions in the CRM, and following up to ensure complete resolution. The position emphasizes accuracy, professionalism, and continuous learning.

Qualifications

• Minimum of 2 years of customer service experience, ideally in a call center or support role.
• Strong verbal and written communication skills.
• Familiarity with CRM systems and documenting interactions accurately.

Responsibilities

• Respond promptly to customer inquiries via up to two channels such as phone, email or chat.
• Provide in-depth information about products and services to customers.
• Resolve complex issues promptly and professionally.
• Follow up to ensure issues are resolved to the customer's satisfaction.
• Document customer interactions accurately in the CRM.
• Escalate to higher-level support when needed and track resolution progress.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

CRM knowledge

Computer proficiency

Tools

CRM software

Job description

United States Digital Space LLC is seeking a Customer Service Representative II for a remote, part-time role based in the Philippines. The role involves handling customer inquiries via up to two channels and delivering professional service to resolve issues efficiently.

Responsibilities include providing product information, documenting interactions in the CRM, and following up to ensure complete resolution. The position emphasizes accuracy, professionalism, and continuous learning.