Customer Service Representative II | Part Time | Remote

SupportNinja; United States; Remote; USD 3,900 - 5,200; Part time

Job summary

United States Digital Space LLC is seeking a Customer Service Representative II for a remote, part-time role based in the Philippines. The role involves handling customer inquiries via up to two channels and delivering professional service to resolve issues efficiently.

Responsibilities include providing product information, documenting interactions in the CRM, and following up to ensure complete resolution. The position emphasizes accuracy, professionalism, and continuous learning.

Qualifications

• Minimum of 2 years of customer service experience, ideally in a call center or support role.
• Strong verbal and written communication skills.
• Familiarity with CRM systems and documenting interactions accurately.

Responsibilities

• Respond promptly to customer inquiries via up to two channels such as phone, email or chat.
• Provide in-depth information about products and services to customers.
• Resolve complex issues promptly and professionally.
• Follow up to ensure issues are resolved to the customer's satisfaction.
• Document customer interactions accurately in the CRM.
• Escalate to higher-level support when needed and track resolution progress.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

CRM knowledge

Computer proficiency

Tools

CRM software

Job description

Work Setup:Remote - PhilippinesSchedule:20-24 hrs per week; schedule is subject to change

Equipment:Company-providedType of Contract:Part-TimeTarget Start Date:October 12, 2026TheCustomer Service Representative IIis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative II look like?

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a Customer Service Representative II?

• Minimum of 2 years of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Knowledge and experience with a CRM
• Proficient in using computers and various software applications
• Strong problem-solving skills
• Strong attention to detail

Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

the company is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.